We encourage all of our providers that have recently transitioned from Pinnacle to Novitas to spend a little time on the Novitas website There is an abundance of usual information and downloads available to the provider. While we usually recommend that our provider’s contact us with any reimbursement related issues that require intermediary contact, we thought it would be good to provide you with this link for Novitas contact information.
If you have recently transitioned from Pinnacle, you are in MAC Jurisdiction H. If you are still trying to contact Pinnacle staff for reimbursement related issues and are not getting any responses, in all likelihood they are no longer employed at Pinnacle and you need to contact Novitas. Pinnacle is operating with a tremendously scaled down staff that is wrapping up a few items and continues to be the contractor for Arkansas MediCAID.
So far, I am impressed with Novitas.